Customer Service Associate (CSA)

About this post

IBPS has issued an official recruitment notification for Customer Service Associate (CSA).

Customer Service Associate recruitment for indicative and anticipated State/UT-wise vacancies of 2027-28 in participating public sector banks.

Review the verified details below and read the linked official notification for the exact eligibility, dates and application instructions.

Qualification

• A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognized as such by the…
• Ex-Servicemen who do not possess the above civil examination qualifications should be matriculate Ex-Servicemen who have obtained the Army Special Certificate of Education or…
• The candidates applying for vacancies of a particular State/UT, should be proficient in (reading, writing, speaking and understanding) the specified / opted local language…
• Computer Literacy: Operating and working knowledge in computer systems is mandatory i.e. candidates should have Certificate/Diploma/Degree in computer operations/Language/ should have studied Computer /…

Pay

Basic: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480. The CSA will be eligible for allowances & perquisites as per rules of the Participating Bank in force from time to time.

Nationality / Citizenship

A candidate must be either - (i) a Citizen of India or (ii) a subject of Nepal or (iii) a subject of Bhutan or (iv) a Tibetan Refugee who came over to India before 1st January 1962 with the intention of permanently settling in India or (v) a person of Indian origin who has migrated from Pakistan, Burma, Sri Lanka, East African countries of Kenya, Uganda, the United Republic of Tanzania (formerly Tanganyika and Zanzibar), Zambia, Malawi, Zaire, Ethiopia and Vietnam with the intention of permanently settling in India, provided that a candidate belonging to categories (ii), (iii), (iv) & (v) above shall be a person in whose favour a certificate of eligibility has been issued by the Government of India.

Educational qualification date

All the educational qualifications mentioned should be from a University/ Institution/ Board recognised by Govt. Of India/ approved by Govt. Regulatory Bodies and the final result should have…

Application fees

Application Fees/ Intimation Charges [Online payment from 01.08.2026 to 21.08.2026, both dates inclusive] shall be as follows: Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates. Rs. 850 /- (inclusive of GST) for all others. Bank Transaction charges for Online Payment of application fees/ intimation charges will have to be borne by the candidate.

Indicative vacancies

Vacancies mentioned here are indicative and anticipated as communicated by the Participating Banks. However, Provisional allotment will be made based on the actual vacancies reported by the Participating Banks.

PwBD reservation eligibility

Only those persons with benchmark disabilities would be eligible for reservation. “Benchmark disability” means a person with not less than 40% of a specified disability where specified disability has not been defined in measurable terms and includes the persons with disability, where disability has been defined in a measurable terms, as certified by the certifying authority.

Appointment status

The provisional allotment is subject to the candidate fulfilling the criteria for Participating Bank and identity verification to the satisfaction of the Allotted Bank. This does not constitute an offer of employment.

Application mode

online only