Effective date
13 September 2026
Scope
This policy applies only to payments made directly to Skylan Technologies for a paid GetJobAlert digital service. Recruitment application fees, examination fees or other amounts paid on an external government or recruiting-body portal are not received by us and cannot be cancelled or refunded by GetJobAlert.
Cancellation
A digital order may be cancelled before access is activated by contacting support immediately with the registered email address and payment reference. Because digital access can be delivered immediately, cancellation may not be possible after the material or service has been substantially accessed. This does not limit remedies for non-delivery, a defective service or rights available under applicable law.
When a refund may be approved
A refund may be approved for a duplicate charge, an amount debited for a transaction that did not complete, paid access not delivered, an incorrect amount charged by GetJobAlert, or a paid service withdrawn before it can be supplied. If a technical problem can be corrected promptly, we may first restore the purchased access after consulting the customer.
Request window and information
Send the request to [email protected] within 7 calendar days of the payment. Include the registered email address, order or payment reference, payment date, amount and a short description. Do not send card numbers, CVV, UPI PIN, OTP or banking passwords.
Non-refundable situations
A refund is not ordinarily available for a change of mind after substantial digital access, failure to use an available service, account sharing, breach of the terms, or dissatisfaction based solely on a recruitment outcome or third-party official decision. Each request will still be reviewed for non-delivery, material defects and applicable consumer rights.
Processing time
We aim to review a complete request within 5 business days. Once approved and initiated, a refund is sent to the original payment method. Banks and payment providers may take approximately 5–10 business days to reflect it. We will provide the available refund reference if further tracking is required.
Contact
Email [email protected] with the subject “Cancellation or refund request”. For faster tracing, use the same email address associated with the GetJobAlert account and payment.
Business information
- Business name
- Skylan Technologies
- Platform
- GetJobAlert
- GSTIN
- 03CMTPK2196Q1Z7
- Business address
- 1st Floor, 6 SCO, Near HDFC Bank, Peer Muchalla, Zirakpur, SAS Nagar, Mohali, Punjab 160104, India
- Support email
- [email protected]
- Customer care contact
- Ravi Kumar
- Support phone
- +91 9041419621
- Support hours
- Every day, 10:00 AM–5:00 PM (India Standard Time)